Privacy Policy

HVJ Finance Solutions is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that is reasonably necessary for us to provide our mortgage broking services. This may include:

• Your name, address, phone number, and email address
• Employment and income details
• Financial information including assets, liabilities, and credit history
• Identification documents (driver's licence, passport)
• Information about your loan requirements and property interests

2. How We Collect Information

We collect personal information directly from you when you complete our online forms, speak with us by phone, email us, or meet with us in person. We may also collect information from credit reporting bodies, your accountant, or other third parties with your consent.

3. Purpose of Collection

We collect your personal information to:

• Assess your loan application and eligibility
• Submit applications to lenders on your behalf
• Provide ongoing loan management and refinancing services
• Comply with legal and regulatory obligations
• Communicate with you about our services

4. Disclosure of Information

We may disclose your personal information to lenders, financial institutions, valuers, insurers, and other parties necessary to arrange your loan. We will only disclose information to third parties where required or authorised by law, or with your consent.

5. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage of electronic records and limited access to authorised personnel only.

6. Access and Correction

You have the right to access and correct your personal information. If you wish to access, update, or delete your information, please contact us using the details below.

7. Complaints

If you believe we have breached your privacy rights, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

HVJ Finance Solutions

Email: hvjoshi@hetvaneducates.com.au

Phone: 0469 321 590

Credit Representative Number: 546375